CALL CENTER GLOSSARY

ACCOUNT MANAGER		ASK FOR CAMS		ACCOUNT
B2B		AUTO FAIL/ZERO		ACCOUNT HOLDER
BACKUP TRAINER		BACKGROUND CHECK		ACCOUNT NUMBER
BADGE		BACKGROUND RECORD		ATTACHMENT
COACHING		BREAK/ROOM		AVAILABILITY
CSAT REPORT		CALLFLOW		AVAILABLE
CUSTOMER CARE REP		DAY OFF		AVAYA
CUSTOMER SERVICE AGENT		DISMISSAL		CALL
DP		DRESS CODE		cc
DSAT REPORT		FINAL		CC
ECARE		GAMEROOM		CLAIM
FEEDBACK		GET CAMS		CLAIMANT
FLOOR MANAGER		GIFT CARD		COMPLAIN
FLOOR SUPPORT		GRAVEYARD		CSAT
FLOOR WALKER		HIRING BONUS		Cx
HR		HIT THE FLOOR		DEAD AIR
iCARE		HOMEBOY		DEATH CERTIFICATE
LOB		HOMIE		DIAL
LOCKED THE PC		LOA		DSAT
LOCKED UP		LUNCH/ROOM		DUMMY
LOCKER		MARK DOWN		ESCALATE
LOG IN LOG OUT		NESTER		EYEBEAM
METRICS		NESTING		FILE
ON THE SPOT		NURSERY		HANDLE TIME
OPERATION MANAGER		ON THE FLOOR		HT
OUTRAGE		OT		MAKE A COMPLAIN
PASSWORD PASSCODE		PAYCHEQUE		MAKE A PAYMENT
QUALITY		PAYDAY		MINDFUL
SALES REP		PAYROLL		MINDSET
SPOT		PAYSLIP		MOH
STATION		PIZZA PARTY		NON ACCOUNT HOLDER
TECH SUPPORT		RAMP UP		PAYOR
THE FLOOR		REFERRAL		PICK UP
TIER 1 & 2		SHADOWING		PIN
TRAINER		SHORT DAY		PUT ON HOLD
TRAINING ROOM		SICKLEAVE		REIMBURSTMENT
TRANSFER		SOB		SSN
UNLOCKED PC		TINTED		SURVEY
USER		TL		THE CLIENT
WAVE		WEEKENDS OFF		TRACKER
WFM		YOYO/REEL/LANYARD		TRANSFER