|
ACCOUNT MANAGER
|
|
ASK FOR CAMS
|
|
ACCOUNT
|
|
|
B2B
|
|
AUTO FAIL/ZERO
|
|
ACCOUNT HOLDER
|
|
|
BACKUP TRAINER
|
|
BACKGROUND CHECK
|
|
ACCOUNT NUMBER
|
|
|
BADGE
|
|
BACKGROUND RECORD
|
|
ATTACHMENT
|
|
|
COACHING
|
|
BREAK/ROOM
|
|
AVAILABILITY
|
|
|
CSAT REPORT
|
|
CALLFLOW
|
|
AVAILABLE
|
|
|
CUSTOMER CARE REP
|
|
DAY OFF
|
|
AVAYA
|
|
|
CUSTOMER SERVICE AGENT
|
|
DISMISSAL
|
|
CALL
|
|
|
DP
|
|
DRESS CODE
|
|
cc
|
|
|
DSAT REPORT
|
|
FINAL
|
|
CC
|
|
|
ECARE
|
|
GAMEROOM
|
|
CLAIM
|
|
|
FEEDBACK
|
|
GET CAMS
|
|
CLAIMANT
|
|
|
FLOOR MANAGER
|
|
GIFT CARD
|
|
COMPLAIN
|
|
|
FLOOR SUPPORT
|
|
GRAVEYARD
|
|
CSAT
|
|
|
FLOOR WALKER
|
|
HIRING BONUS
|
|
Cx
|
|
|
HR
|
|
HIT THE FLOOR
|
|
DEAD AIR
|
|
|
iCARE
|
|
HOMEBOY
|
|
DEATH CERTIFICATE
|
|
|
LOB
|
|
HOMIE
|
|
DIAL
|
|
|
LOCKED THE PC
|
|
LOA
|
|
DSAT
|
|
|
LOCKED UP
|
|
LUNCH/ROOM
|
|
DUMMY
|
|
|
LOCKER
|
|
MARK DOWN
|
|
ESCALATE
|
|
|
LOG IN LOG OUT
|
|
NESTER
|
|
EYEBEAM
|
|
|
METRICS
|
|
NESTING
|
|
FILE
|
|
|
ON THE SPOT
|
|
NURSERY
|
|
HANDLE TIME
|
|
|
OPERATION MANAGER
|
|
ON THE FLOOR
|
|
HT
|
|
|
OUTRAGE
|
|
OT
|
|
MAKE A COMPLAIN
|
|
|
PASSWORD PASSCODE
|
|
PAYCHEQUE
|
|
MAKE A PAYMENT
|
|
|
QUALITY
|
|
PAYDAY
|
|
MINDFUL
|
|
|
SALES REP
|
|
PAYROLL
|
|
MINDSET
|
|
|
SPOT
|
|
PAYSLIP
|
|
MOH
|
|
|
STATION
|
|
PIZZA PARTY
|
|
NON ACCOUNT HOLDER
|
|
|
TECH SUPPORT
|
|
RAMP UP
|
|
PAYOR
|
|
|
THE FLOOR
|
|
REFERRAL
|
|
PICK UP
|
|
|
TIER 1 & 2
|
|
SHADOWING
|
|
PIN
|
|
|
TRAINER
|
|
SHORT DAY
|
|
PUT ON HOLD
|
|
|
TRAINING ROOM
|
|
SICKLEAVE
|
|
REIMBURSTMENT
|
|
|
TRANSFER
|
|
SOB
|
|
SSN
|
|
|
UNLOCKED PC
|
|
TINTED
|
|
SURVEY
|
|
|
USER
|
|
TL
|
|
THE CLIENT
|
|
|
WAVE
|
|
WEEKENDS OFF
|
|
TRACKER
|
|
|
WFM
|
|
YOYO/REEL/LANYARD
|
|
TRANSFER
|
|
Saturday, March 18, 2017
CALL CENTER GLOSSARY
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I personally like the term shadowing.I was breaking my head about it but the I found out that it is something like being observed by someone who is training you.They are checking to se if you are doing what you were told step by step. I enjoyed learnig new terms and apllying them when necesaarry. Awesome!!
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